- IT Services
Our goal is to provide you with an efficient IT infrastructure in order to improve your study experience at the KLU.
The main responsibilities of the IT in regards of student support, are for example:
- Around-the-Clock Internet access (WLAN)
- Printing and Copying
- External access to My KLU (VPN)
All the above-mentioned services are mostly configurable by yourself. Therefore we created step-by-step manuals for each service, which can be found in the "Manuals" section.
If you are, however, facing any problems concerning these IT services, which you cannot solve by yourself, please feel free to stop by at one of our Student Support Hours which are scheduled once every week or contact us at servicedesk(at)the-klu.org.
New proccess for the support hour
You can find all dates that are (potentially) available for an individual appointment in your mobile calendar as well as on Moodle.
In case IT support is needed and you therefore would like to make an appointment, please write an E-Mail.
Tell us your student ID, a short description of your IT issue and the exact time for your appointment.
Vendors offering discounts for students
Windows Hard- and Software
Sieslack (local repair shop & store):
Microsoft education store:
Apple Hard- and Software
Apple education store:
Please also remember to check your KLU email account on a daily basis in order to be up-to-date in regards to IT changes which might affect you.
- IT Manuals
In this section you will find all the relevant manuals, which have been created by the IT in order to assist you in common configurations, installations, etc.
(CAS Campus Office, Students Portal)
- MyKLU Campus is an internetbased platform for your individual study program details.
- It contains your full curriculum and your grades.
- You can change your contact detail (postal adress and personal emailÔÇÉadress).
- You can download your certificate of enrollment and trancript of records.
- You have a personal calendar and list of appointments for quick overviews.
How to connect my timetable
The below manual will show you how to connect to the KLU Virtual Private Network (VPN) in order to gain access to the Library Sources, Journals, etc. on My KLU from external networks - e.g. from your home computer or while being abroad.
For all other products use this PDF:
How to connect to KLU's hosted software
eduroam is an international initiative that allows members of educational establishments to gain internet access at other member sites easily, using credentials from their home site in a secure manner.
Authentication details (username/password) are configured into the user's computer and tested at the home site before departure. These details are used automatically at the destination site when the computer discovers the eduroam network is available (usually via a wireless network SSID called 'eduroam'). eduroam(DE) is part of eduroam.
In order to provide a consistent service for all wireless users and to keep traffic usage levels with acceptable limits, traffic on eduroam is monitored for excessive use.
Users with high levels of traffic will be contacted and asked to moderate their usage. Measures will be taken against those who continue to have unacceptable traffic levels.
For installation and configuration please use the following link.