• You can download your ticket via this website.
  
• Enter your birth date in the format DD/MM/YYYY and your matriculation number (can be found on your student ID or your matriculation certificate on MyKLU)
• download your ticket in your wallet app. Printed tickets and screenshots tickets are not accepted. You can also use the website to log in whenever you need to present your ticket (bear in mind connection difficulties).
• for an additional fee, you can also order a plastic card (if needed please contact the HVV)
• You must present it with your ID when asked for it.

For KLU program students:

• Sept. 1 - Feb. 28/29
• March 1- Aug. 31
  • varying validity for KLU BSc. Students during exchange semester: May 1 - August 31

For incoming exchange students the validity dates vary depending on the duration of stay:

• Sept. 1 - Dec. 31
• Jan. 1- Feb. 28/29
• March 1 - Mai 31

You will receive an email when you are able to download the new ticket. As a rule of thumb you can download the new ticket 7 days prior to the listed validity dates above.

Please check if :

• your birth date is correct (on MyKLU or StudentID)
• you entered it in the correct format DD/MM/YYYY
• you are an exchange student: have you paid the transport ticket fee of 50€?
• there might be issues with your enrollment status?
• if the ticket shows an expired date, download it again.

Please write us an email: studentservices@klu.org or visit us at the Student Info Point.

If you experience technical issues e.g. the ticket date shows up wrong even though it shows the correct date when logging in again, please contact the HVV customer service via telephone from 8 am to 4 pm under +4940/39 18 39 00 or write them an email: SBHH.Kundensupport (at) deutschebahn.com